Application crash

Discussion in 'General Bugs' started by uFo, Aug 20, 2015.

  1. uFo

    uFo Powder Monkey

    Hi !
    Since the last update the game (every 5 minutes) crash !
    I can't play :'(

    I have remove the data files
    I have restart my phone
    I have remove the app and re install them

    It always crash every 5minutes ...

    App version : 2.0.0
    Android version : 5.1.1
    Phone version : Google Nexus 5

    Do you have a solution or something like that ? I would like to play again :'(
     
    Last edited: Aug 20, 2015
  2. flint

    flint Powder Monkey

    100% Same with me.
    Samsung Galaxy Note 3 sm-n9005
    Android 4.4.2
    App 2.0.0
     
  3. uFo

    uFo Powder Monkey

    Yeah ! I'm not the only one with this bug ! Thank's god !
     
  4. Rico

    Rico Powder Monkey

    I'm iOS and I can't even open it, I want my money back!!! :(
     
  5. ramin

    ramin Powder Monkey

    my app crashes every 2 minutes.
    i have huawei honor 3c , android 4.2.2!
     
  6. Bear

    Bear Commodore

    Hey guys. If you app is crashing frequently. Have you tried the following options?
    1) Go to Log > Settings > select "Low Detail Mode"
    2) Go to Log > Settings > uncheck "Enable Night Mode" "Enable Shadows"

    If those do not work. Go to Log > Settings > Help > Support and fill out a support email. The email will include all your player information so they can help you out.
     
  7. flint

    flint Powder Monkey

    I did all these things but it's still crashing every 30 seconds
     
  8. Bear

    Bear Commodore

    If you can't get in long enough to submit a support form. Just email support@rovio.com
     
  9. flint

    flint Powder Monkey

    Already done. But seems like they have too much of emails and crash reports :/
     
  10. Bear

    Bear Commodore

    It can take 48 hours to get a response.
     
  11. uFo

    uFo Powder Monkey

    It's ok for me ! Thanks to the plunder pirates staff
     
  12. Dynablox

    Dynablox Powder Monkey

    My app also same problem, maybe the staffs should focus a bit more on crash fixing instead...
     

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