Problem buying gems

Discussion in 'General Bugs' started by MestasDeejay, Sep 17, 2014.

Page 1 of 2
  1. MestasDeejay

    MestasDeejay Crew

    Hi today i bought gems. First i bought a 2400 gems box. Everything went fine. i got gems and BP plus EP. Then i bought another 2400 but i only got the gems not the BP and EP.

    Could anyone help me.

    Thanks!
     
    MestasDeejay, Sep 17, 2014
    #1
  2. Admin [Midoki]

    Admin [Midoki] Administrator Staff Member

    Sorry to hear that, Let me know your player name and we can sort that out for you straight away!
     
    Admin [Midoki], Sep 17, 2014
    #2
  3. MestasDeejay

    MestasDeejay Crew

    MestasDeejay
     
    MestasDeejay, Sep 17, 2014
    #3
  4. Admin [Midoki]

    Admin [Midoki] Administrator Staff Member

    Great thanks. We'll sort that out for you right now :)
     
    Admin [Midoki], Sep 17, 2014
    #4
  5. MestasDeejay

    MestasDeejay Crew

    Thanks Chris!
     
    MestasDeejay, Sep 17, 2014
    #5
  6. MestasDeejay

    MestasDeejay Crew

    fixed. Thanks again.
     
    MestasDeejay, Sep 17, 2014
    #6
  7. Admin [Midoki]

    Admin [Midoki] Administrator Staff Member

    Good good, thanks for letting me know :)
     
    Admin [Midoki], Sep 17, 2014
    #7
  8. White Wyvern

    White Wyvern Crew

    Love that PP of yours MestasDeejay!
     
    White Wyvern, Sep 17, 2014
    #8
  9. Antstep

    Antstep Powder Monkey

    My gems are showing sold out, why?
     
    Antstep, Sep 18, 2014
    #9
  10. Admin [Midoki]

    Admin [Midoki] Administrator Staff Member

    That can sometimes happen when the connection to server is lost. We'll investigate but hopefully it's a quick fix :)
     
    Admin [Midoki], Sep 19, 2014
    #10
  11. Lu YenChieh

    Lu YenChieh Powder Monkey

    Hello I am a Taiwanese player I also buy 300 yuan, did not receive that some gems, whether to help me deal with what ID: 呂小杰
     
    Lu YenChieh, Sep 20, 2014
    #11
  12. Admin [Midoki]

    Admin [Midoki] Administrator Staff Member

    OK sorry to hear you've had this problem as well. I will check the server records to see if we can find the problem.
     
    Admin [Midoki], Sep 20, 2014
    #12
  13. Craig

    Craig Powder Monkey

    Gems shop also showing sold out for me too, sent a cs request. Game name is Captain Chaos. Thanks
     
    Craig, Sep 20, 2014
    #13
  14. Admin [Midoki]

    Admin [Midoki] Administrator Staff Member

    If you don't mind sending an email to support@midoki.com they will be able to send you your missing gems once the purchase has been verified. Please always include your player name or player ID to make the process quick and painless. Many thanks
     
    Admin [Midoki], Sep 20, 2014
    #14
  15. Craig

    Craig Powder Monkey

    ok thanks, have done an in game support request so fingers crossed and hope you guys aren't like GAMELOFT lol, they take weeks :)
     
    Last edited: Sep 20, 2014
    Craig, Sep 20, 2014
    #15
  16. Admin [Midoki]

    Admin [Midoki] Administrator Staff Member

    Don't worry you'll hear back within a few days :)
     
    Admin [Midoki], Sep 20, 2014
    #16
  17. ChrisJTillman

    ChrisJTillman Powder Monkey

    I got mine :)
     
    ChrisJTillman, Sep 20, 2014
    #17
  18. Craig

    Craig Powder Monkey

    Ah I did a reinstall and that's fixed my problem
     
    Craig, Sep 20, 2014
    #18
  19. Admin [Midoki]

    Admin [Midoki] Administrator Staff Member

    OK great, thanks for letting us know.
     
    Admin [Midoki], Sep 20, 2014
    #19
  20. Antstep

    Antstep Powder Monkey

    Still sold out but will try re install
     
    Antstep, Sep 21, 2014
    #20
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